CUSTOMER CARE
SHIPPING & RETURNS BY CAPS. AMSTERDAM QUICK SCAN THE NEW SKOOL SHIPPING METHOD CAPS. AMSTERDAM makes you enjoy free world wide shipping. We ship to almost all countries worldwide. All our products have free shipping at CAPS. AMSTERDAM. The new skool shipping method means that we ship directly from our supplier to you. Want to know why? Learn more about the new skool shipping method right here: Check here ORDER PROCESSING If your item is in stock, please allow 2-4 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays - we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays. EXPRESS SHIPPING BY DHL Want to get your package as soon as possible? If you choose the express shipping option, you will receive your order within 2-7 business days. However, please notice that you will not receive the shipping costs back, when you return your package. CARRIERS The carrier that will deliver your package, will depend on your local post carrier in your Country. A few of the carriers are the following: RETURNS CAPS. AMSTERDAM accepts returns on all products for any reason. Just as long as item & packaging is returned in perfect condition. If you want to know more about our return policy, please check our page "Returns" or just contact info@caps.amsterdam. We will handle your return than. TAXES & DUTIES Customers are responsible for all applicable import duties and fees. All orders are shipped DDU, "duties and taxes unpaid" from Asia, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. CAPS. AMSTERDAM does not collect fees and has no control over what local governments charge. OWNERSHIP AND RISK To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at info@caps.amsterdam Any delivery date or time specified by us is a best estimate only and CAPS. AMSTERDAM will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, CAPS. AMSTERDAM does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery time frame.
SUMMARY
Destination
Duration
United States & Canada
5-20 days
United Kingdom, Germany, The Netherlands, Belgium, France, Luxembourg, Switzerland, Austria
6-20 days
Denmark, Sweden, Norway, Finland
8-22 days
Rest of Europe
10-25 days
Japan, China, Hong Kong, South-Korea, Singapore
10-20 days
Australia, New-Zealand
10-20 days
Rest of the World
12-25 days
QUESTIONS WE GET A LOT GENERAL Where are you based? I want to contact you. How can I get to you? I emailed customer service, how long will it take them to respond? Will you restock sold out items? Where can I find more information about the company? QUESTIONS ABOUT SHIPPING & ORDERING Which countries do you guys ship to? Is the free shipping really free? Due to this please allow 1-7 days extra patience for the delivery (during busy periods e.g. holidays, customs can take a bit longer). If you have any questions about your order or this process. Feel free to contact us. What is the express shipping method? Want to get your package as soon as possible? If you choose the express shipping option, you will receive your order within 2-7 business days. However, please notice that you will not receive the shipping costs back, when you return your package. How do I track my order? Hey! I haven't received my order yet, what shall I do? Do I have to pay some duties or taxes? However, in the extremely rare chance (mostly with wholesale orders) that this may happen, CAPS. AMSTERDAM is not responsible for any duties or taxes added to your order in the destination country, these are fully the responsibility of the buyer. If there is any issue with this. Please just contact us, we might find a solution for you. Hey my garment has arrived damaged, what now? RETURNS & REFUND What are the return conditions? I want to return something. What should I do? How soon will I get my refund? Can I cancel or change my order? I have placed an order during the sale. Can I return my order? I am missing an item in my received order. What now? PAYMENTS What payment methods do you accept? What about Western Union or bank transfers?
CAPS. AMSTERDAM is based in The Netherlands, Amsterdam. However, we work with the New Skool shipping method. This means that we ship directly from our supplier in Asia. Want to know why we do this? Check here
No worries! We are directly contactable through our chat or at info@caps.amsterdam
For email, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.
Some items are restocked every now and then. However, some of our items are very exclusive and may not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about these restocks.
Our company info can be found in the footer (bottom of the page). Are you looking for more information about our brand? Read here
We ship all to almost all countries for free. Please contact us at info@caps.amsterdam if your country isn't available in our list. We might be able to fix something for you!
Yes our shipping is absolutely free. All the shipping estimates provided at checkout are based on average shipping times to your country. However, we want to let you know that there are multiple factors which may impact delivery times.
Once your payment is finalized and your order has been processed, you will receive automatically information about your order.
Please just contact our main man Joe at info@caps.amsterdam. He is more than happy to update you on your order and the estimated delivery date.
We have some good news! Because we work with very close with our supplier, there is almost a zero chance that your order will have any additional fees added after you have paid for your item and it has been shipped.
Again just contact us at info@caps.amsterdam and we will immediately resolve your issues.
Our return guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with.
Returns are accept on all items for any reason, as long as item & packaging is returned in perfect condition. You can also contact us at info@caps.amsterdam to arrange your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.
In case your order hasn't been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not able to change or cancel your order.
All orders placed during sale or discount are final and are therefore not possible to be returned.
Don't worry if you have an item missing in your received order. To ensure you the most optimized shipping time possible, orders are occasionally shipped out separately to your doorstep.
We accept secure payment through Paypal, IDEAL, Stripe and accept all major credit and debit cards through our secure payment gateway.
Sorry, we don't accept Western Union or bank transfers.
OUR CAPS. AMSTERDAM REFUND POLICY Just don't worry. That's our motto. We offer this: If you have purchased anything on CAPS. AMSTERDAM, but didn’t : However we cant give you full refund under the following circumstances: Want to Refund your order? Return Address: CAPS. - Returns Submit your refund request within 14 days after the guaranteed period for delivery (45 days) has expired. You can also just contact us at info@caps.amsterdam.
Returns/Refunds or exchange items are accepted up to 14 calendar days after receiving your order. Just sent the product back in its original condition and without the previously used postage labels. Please also put a note with your order number and name in it!
Kerkbuurt 38-1hg BO
1551 AE Westzaan
The Netherlands
Returns or exchange items are accepted up to 14 calendar days after receiving your order. This is how it works: CAPS. - Returns Do I need to pay for the return? Got Questions? Just contact us at: info@caps.amsterdam. We are happy to help Want to return shipping refunded when you used PayPal on our website? Just click here to activate the Paypal Service. Already activated this? Click the button below and get your refund.
Postbus 14677
1001 LD Amsterdam
The Netherlands
We have free returns with Paypal. Didn't pay with paypal? Then are you responsible for the return costs.
PAYMENT METHODS AT CAPS. AMSTERDAM CAPS. AMSTERDAM has a few payment methods. Our payments methods include PayPal, Credit cards, Bitcoin, Sofort and IDEAL.
TERMS OF PAYMENT How much is it in my currency?
Debit operations are made in Euro's €. The price of your order or the product is estimated at the exchange rate of the Central Bank of Europe. This means that the total sum may differ from the sum indicated on our website due to the differences in currency rates of the acquirer bank and the issuing bank. The total amount in your currency will be visible at the end of the checkout.
GENERAL TERMS You can check our general terms here: GENERAL TERMS
Didn't find the answer you needed? Just leave us a message and we will get back to you. Hit us up here: info@caps.amsterdam Opening hours: 09.00 - 17.30 CET on business days