Politique de remboursement
OUR CAPS APPAREL REFUND POLICY
Just don't worry. That's our motto.
We offer this:
If you have purchased anything on CAPS APPAREL, but:
- Didn't receive the right products or sizing, or
- Receive your products within the guaranteed delivery time (45 days), you get a full refund from us.
However we cant give you full refund under the following circumstances:
- Your CAPS APPAREL order didn't arrive due to factors within your control (for example you provide us with the wrong shipping address. Duh.)
- Your CAPS APPAREL order didn't arrive due to one or other circumstances outside the control of CAPS APPAREL (for example: not cleared by customs, a tornado or other natural disasters).
- Your order has been placed at a discount or within a sale. In this case you can still swap your order amount for other products.
- You order is a personalized / custom cap.
Want to Refund your order?
Returns/Refunds or exchange items are accepted up to 14 calendar days after receiving your order. Read more about our Refund Policy in the assigned tab above.
- First, make a small note with your name, order number and reason for returning.
- Send (with your local carrier) the cap(s) + the note in the original packaging to our return address:
3316 EL Dordrecht
- Send an email to email@example.com with the receipt of the return + which cap(s) have been returned. This speeds up the refund process!
- As soon as we receive your return, we will make sure to handle your request.
Do I need to pay for the return?
Yes, you're responsible for the return costs.
Got Questions? Just contact us at: firstname.lastname@example.org. We are happy to help!