Politique de remboursement

OUR CAPS APPAREL REFUND POLICY

Just don't worry. That's our motto.

We offer this:

If you have purchased anything on CAPS APPAREL, but:

  • Didn't receive the right products or sizing, or
  • Receive your products within the guaranteed delivery time (45 days), you get a full refund from us.

However we cant give you full refund under the following circumstances:

  1. Your CAPS APPAREL order didn't arrive due to factors within your control (for example you provide us with the wrong shipping address. Duh.)
  2. Your CAPS APPAREL order didn't arrive due to one or other circumstances outside the control of CAPS APPAREL (for example: not cleared by customs, a tornado or other natural disasters).
  3. Your order has been placed at a discount or within a sale. In this case you can still swap your order amount for other products.
  4. You order is a personalized / custom cap.

 

Want to Refund your order?

Returns/Refunds or exchange items are accepted up to 14 calendar days after receiving your order. Read more about our Refund Policy in the assigned tab above.

 

  • First, make a small note with your name, order number and reason for returning.
  • Send (with your local carrier) the cap(s)  + the note in the original packaging to our return address:

CAPS APPAREL
Vierlinghstraat 8
3316 EL Dordrecht
The Netherlands

  • Send an email to info@capsapparel.com with the receipt of the return + which cap(s) have been returned. This speeds up the refund process!
  • As soon as we receive your return, we will make sure to handle your request.

 

Do I need to pay for the return?

Yes, you're responsible for the return costs.

Got Questions? Just contact us at: info@capsapparel.com. We are happy to help!