SORRY NOT SORRY.

STORY

Sorry, not sorry.

DETAILS

• Material: 100% cotton, and lining
• Fit: unstructured (for more info, see our FAQ)
• Closure: adjustable cotton strap
• Design: embroidery stitching
• Head circumference: 54-62 cm (21” - 24”)
• Size: one size fits most

SHIPPING

Netherlands: 1 day* (Before 22:00, next day delivery)

Germany, Belgium: 1-2* business days

Rest of EU: 2-5 business days

United Kingdom: 4-8 business days

USA: 4-8 business days

Norway, Switzerland: 4-12 business days

Back-order (EU):  4-12 business days

Back-order (Worldwide): 4-15 business days

*During holiday season the shipping might take a little longer.

*Some products (including apparel and custom items) are shipped from a different warehouse and take 2-5 business days to arrive. You can see the shipping estimation in the checkout after filling in your address.

RETURNS

You can return your order within 30 days after receipt through our Returns portal.

*Holiday Policy Update: Customers who placed orders in November and December have until January 7 to initiate returns or exchanges. 

Shipping to Canada During the Canada Post Strike

Q: Why can’t I place an order to ship to Canada?
A: Due to the ongoing Canada Post strike, we are currently unable to deliver orders to Canada. This situation is beyond our control, and we’re monitoring it closely to resume shipping as soon as possible.

Q: Can I ship to other countries?
A: Yes, we are shipping to all other countries worldwide without any issues. If you have an alternative address outside of Canada, we’d be happy to process your order.

Q: When will shipping to Canada resume?
A: We’re keeping a close eye on the situation with Canada Post. As soon as the strike is resolved and services return to normal, we will resume shipping to Canada immediately.

Q: Are there alternative shipping options to Canada?
A: Unfortunately, Canada Post is our primary shipping partner for Canadian orders, and the strike impacts all deliveries within Canada. We apologize for the inconvenience and appreciate your understanding.

Q: Who can I contact for updates or questions?
A: If you have further questions or need assistance, please don’t hesitate to contact our support team. We’re here to help!

Thank you for your patience and understanding during this time. We value your business and look forward to serving you again soon!

Manufacturer contact information
Manufacturer: CAPS Apparel
Email address: info@capsapparel.com
Postal address: Nieuwezijds Voorburgwal 340

Age restrictions: for adults
EU Warranty: 2 years
Other compliance information: Meets the lead and phthalates level requirements.